Kozee Shipping Policy

At Kozee, we believe comfort shouldn't wait. Here's everything you need to know about getting your new robe delivered safely and quickly

Order Processing

All orders are packed and shipped from Christchurch, New Zealand, within 1-3 business days. Once your order is on its way, you'll receive a shipping confirmation email with tracking details.

Shipping Methods and Costs

We ship within New Zealand and internationally:

New Zealand Shipping:

• Free Shipping on all orders

International Shipping:

• Costs are calculated at checkout based on destination
• Delivery times vary by country (typically 7-21 business days)
• Customs duties, taxes, or import fees may apply and are the responsibility of the customer

Tracking Your Order

Once your order ships, you will receive a tracking number by email so you can follow your robe's journey

Lost, Damaged or Incorrect Items

If your order is lost, damaged or arrives incorrectly, please contact us at hello@kozee.co.nz. We will work with the carrier to resolve the issue quickly or send a replacement.